For IT

Questions and troubleshooting

Answers to the questions and messages that come up most.

The read-only SQL login is missing, its password changed, or SQL logins are not allowed. On the server PC open Settings and use Create / reset read-only login. If sa cannot connect either, turn on SQL Server and Windows Authentication mode (SQL Server Management Studio → server Properties → Security) and restart SQL Server.

The sign-in page says the account book cannot be reached

The SQL Server is stopped or unreachable, or the connection details are wrong. Open the system on the server PC: it goes straight to Settings so you can fix the connection. Check that the SQL Server service is running and TCP/IP is enabled.

A report is slow or is stopped

Narrow the filters: choose a group, a supplier, a location or fewer items. Administrators can change the time limit and the number of reports at the same time under Performance & sharing.

"Waiting for the server" or "The server is busy"

Other people's reports are running. Yours starts when it is your turn. If the wait is often long, raise Reports at the same time a little, or ask staff to use narrower filters.

The Main supplier button is greyed out

The account book is marked as AutoCount 1.x, which has no Main Supplier field. Use Last purchase. If the book is actually 2.x, change AutoCount version in Settings.

Logos or new features don't show after an upgrade

The browser is showing old copies of the pages. Press Ctrl + Shift + R.

"You do not have access to this report"

Your role does not include it. Ask an administrator to change your role on the Users page.

Do typed prices change AutoCount?

No. The system only reads AutoCount. Typed prices and saved purchase requests are kept in the report system; purchase requests can be pasted into an AutoCount Purchase Order with Copy for AutoCount.

Can I use it on a phone or tablet?

Yes, on the shop Wi-Fi, in any modern browser. The menu turns into a strip across the top on small screens.